FAQ

We recommend booking your items as soon as you've confirmed your event's dates and theme, so you can secure your items before someone else does! You are welcome to place your order via our Shop or Hire page. It doesn't mean you need to know everything now, but we can at least include placeholders that can be adjusted up to 4 weeks prior to your pickup/ event date. Keep in mind that all hire items are dependent on availability, so it's best to secure your items early to avoid disappointment.

Absolutely! To secure your purchase items, you can place a 50% deposit via bank transfer. Our bank details are located during checkout. Note that hire items cannot be secured with a deposit, as they are booked through our Hire Shop. However, if you change your mind and no longer need a few of your items, you can let us know as long as it hasn't been sent to print and it's within 2 weeks prior to your event date. After this date, your deposit will not be refundable.

Yes, we do charge a bond for smaller and larger items. This is to ensure that our items are returned to us in the same condition that they were rented. For smaller items such as welcome signs and wishing wells, the bond is $100. For larger items such as plinths and backdrops, the bond is $150. Your bond will be returned to your original method of payment if your items are returned un-damaged, this may take up to 10 working days.

To ensure that we deliver the best quality for your event, we ask that you allow us sufficient time to create your custom designs. For foam boards, please allow up to 3 weeks (plus shipping) once designs are approved and sent to print. For seating charts, we recommend allowing up to 4 weeks (plus shipping) as we require at least 1 week to make changes and finalize designs. For acrylic orders, please allow up to 3 weeks (plus shipping). Please allow up to 5 business days for design proofs and revisions.

Yes! We offer print only services, please refer to listings with "Print-Only" Service.

Don't worry, we've got you covered! We understand that things can get a little hectic in the lead-up to an event, which is why we offer a rushed order service for an additional $100. This is applicable if you require your items within 3 weeks before your event date.

We understand that changes happen, but please note that our suppliers have strict deadlines and designs are finalised once they're sent to print. If additional reprints are required, an additional fee may apply. Please don't hesitate to contact us if you need to make any changes.

When can I pick up my hire items? We are located in Willetton, SOR in Perth, Western Australia. You can pick up and drop off your hire items up to 2 days before or after your event date. We'll share the exact address closer to the date.

For smaller items such as signages, wishing wells, and table numbers, any car will do! However, for frames, easels, and stands, you'll need at least a sedan with the ability to put the back seat down, as our stands cannot be disassembled.

What's the minimum delivery order? Yes, we do offer delivery within 35km from WA, Willetton for an additional cost. Please refer to "Delivery" Section ". Unfortunately, we don't offer delivery beyond 35km from WA, Willetton and for larger items such as backdrops. Alternatively, we can also send an Uber package or organise with an external third party delivery courier, please leave a note or contact us if this is the case.

Yes! We can ship interstate excluding hire items. Please contact us hello@lunasignstudio.com.au for any international requests.